Jack Deal's Articles in Customer Service

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Customer Complaints or It's Not Just the Whine and Please Anymore
May we have a little more whine with that cheese, ma'am? Why are the worst complainers all jerks?
Customer Loyalty or Where Did All the Customers Go?
Whatever happened to the concept of customer loyalty?
Customer and Client Rapport: Why Should They Care About You?
Customers drive all the action. If your business can develop a relationship it can develop customer loyalty.