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Most Recent Articles
- Mentoring the Difficult Employee
Mentoring is a difficult task and it is not for the faint hearted. Mentoring can be even more challenging when working with difficult employees. Here are the initial tips to making these difficult situations easier and more productive. - Leading Through Change
Change is a part of everyone's life. It is even harder to cope with change when you are expected to assist others through the change process as a leader. You're having your own struggles and yet you must be a strong mentor to others. Here's how to lead others through change while adapting yourself. - More Than Just A Smile
In face to face sales, service and support, there are specific behaviors that will create WOW Customer experiences so that you can increase your revenue and create more loyal customers. Behavioral mentoring expert, Kimberly King, shares her insight. - The Definition of WOW
Are you looking to increase sales and increase customer satisfaction? The way to achieve all your business goals AND meet your customer's needs is to be WOW. But what does WOW mean? - The Power of Providing Choices
Raising a teen ager can be a difficult time for both parents and teens. Help gain your young adult's respect and help them to grow into responsible adults by guiding them through life with choices. - Are You Tolerating Less Than Your Standards
When employees aren't performing, the first thing that most employers want to do is send them back through training. The cause of lack of performance is usually the tolerance level of the Management, not the skill set of the employees. Here is a management philosophy that will assist you in maintaining high performance. - No Means No
Parents who have a difficult time managing their children may be bringing the problems on themselves. - Mentoring with a Mission
Being a strong and effective mentor requires very specific behaviors. Most of the time we tell our Supervisors to "go coach" but we do not observe their coaching to determine if they are demonstrating the behaviors that will drive change. Focus on the behaviors of your Mentors and you will change the results of your businesss!
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