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Most Recent Articles
- We, The People, Make A Difference
As I've often said, what distinguishes one company from another in today's competitive marketplace is its relationship with the customer--in other words, customer service. - Customer Service Training Remains Inadequate
Most organizations still do not provide comprehensive, let alone adequate, training in today's marketplace. - Are You Satisfying Your Customers?
While high levels of customer satisfaction typically lead to company growth, it is not always the case that business growth leads to satisfied customers. In many cases, the opposite is true. - The 5 W's of World Class Customer Service Training
The interaction anyone has at any level with your company, your employees, including you, gives a customer-- whether current, potential, or internal or external--an opportunity to make a judgment about you, your company, all companies like yours in the industry.
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