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Most Recent Articles
- Trickle Down Customer Service Training
Customer service has to come from the top down. Therefore it is essential that the managers and owners be clear on their plan and purpose before they attempt to train their staff. - Telephone Customer Service Training
The phone call can be the first connection a customer has with a business. This is their chance to make a great first impression through telephone customer service training. This article describes how answering the phone seems simple, but telephone etiquette and customer service require training, rehearsal and employee accountability.
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